Website & Service Privacy Notice

This document describes the process by which (“we,” “our company”) collects, uses, and secures your personal information during your interaction with our website, www.guitarahome.com (“the Site”), or our local service operations (“the Services”).

1. Categories of Information Collected

Voluntarily Provided Information:

Identification & Contact Details: Includes your name, address (home/business), email, and contact number submitted during quote requests, service bookings, or account creation.
Details of Requested Service: Pertinent information about the service you seek (such as problem description, preferred appointment time, access instructions for the property).
Transaction Information: Payment card details for completed services, securely processed by our authorized payment collaborators.

Passively Collected Information:

Essential Site visitation data (IP address, pages accessed) obtained through cookies to refine our website experience.

Third-Party Sourced Information:

We may acquire your contact information from online listing services or appointment platforms (for instance, Yelp, HomeAdvisor) if you choose to contact us via those services.

2. How Your Information Is Used

For scheduling, providing, and generating invoices for services at your property.
To maintain communication about your appointments, provide service updates, and conduct necessary follow-ups.
To deliver service reminders, request feedback via surveys, and, where you have agreed, send promotional offers.
For internal record-keeping and to satisfy legal, regulatory, and tax requirements.

3. Lawful Basis for Processing (If Applicable)

We process your data under the legal bases of contract performance (to provide Services), legitimate interest (for business operations), and consent (for direct marketing where required).

4. Circumstances for Sharing Information

We limit sharing of your information to necessary situations:
• With our service personnel and operations team to complete the job.
• With vetted third-party service providers such as our payment facilitator and booking system host.
• If legally obligated or in response to a property emergency.
Your personal information is not sold or traded.

5. Protecting & Keeping Your Data

We apply reasonable security practices to protect your information. We store customer data for [e.g., 7] years to manage service warranties, for tax purposes, and as required by law.

6. Your Control & Legal Rights

You have the ability to:
• Amend or correct your information by contacting us via telephone or email.
• Ask for a copy of your personal information held in our records.
• Withdraw consent for marketing communications (calls, texts, emails) at any point.
• Submit a request to delete your data, subject to our legal retention obligations.

7. Cookie Policy

We use a minimal amount of cookies on our website. You can control cookie acceptance through your internet browser settings.

8. Notice Amendments

This notice is subject to occasional updates. Please refer to our website for the most recent version.

Contact for Privacy Questions:Contact Us.