Returns & Refunds

We stand behind our products. This page outlines our procedures for returns and refunds for items bought on www.guitarahome.com.

1. Can I Return My Purchase?

What We Accept Back

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In the original packaging with all tags and accessories
• Returned within [30] days of the original purchase or delivery date
• Accompanied by a valid order confirmation or receipt

What We Can’t Accept Back

Unfortunately, we cannot accept returns for:

• Products made to your specific measurements or preferences
• Downloadable digital content, online services, or gift cards
• Items clearly marked as “Final Sale” or “Non-Returnable”
• Health, beauty, or sanitary products that have been opened

2. Starting a Return

Our Simple Process

Getting your return started is easy:

• Email us at [email protected] to get an RA (Return Authorization)
• We’ll email you an RA number and our return address
• Package your item safely to prevent damage during transit
• Ship it back using a carrier that provides tracking
• Hold on to your tracking number until the process is complete

3. When Will I Get My Refund?

After We Receive Your Return

Here’s what happens next:

• We inspect the returned item to ensure it meets our policy
• Approved refunds are issued within 10 business days of receipt
• The refund will go back to the card or account you used to pay
• Shipping fees paid at checkout are non-refundable

4. Need a Different Item?

For exchanges (size, color, etc.):

• Contact us first to confirm availability of the new item
• The exchange must be initiated within the standard return period
• Any price difference will be charged or refunded as needed

5. If Something Is Wrong

Received a damaged or incorrect item?

• Report the issue to us within 7 days of delivery
• Send photos that clearly show the damage or the mistake
• We’ll ship the correct item or issue a full refund right away
• We pay for the return shipping in these situations

6. Paying for Return Shipping

Who pays depends on the reason for the return:

• Customer-initiated returns: You pay the return postage
• Returns for our error (wrong/damaged item): We pay for return shipping
• Returns from outside the country: You are responsible for all return costs

7. Shop Credit

Choose instant shop credit for faster service:

• Credit is added to your account as soon as we approve the return
• It has no expiration date
• Use it on your next order from www.guitarahome.com

8. Get In Touch

Have a question about your return?

• Email: [email protected]
• We’ll get back to you within 48 business hours
• For the quickest help, please include your order number

9. Changes to This Information

We may update these terms from time to time. Please check this page for the latest information.